So. Pictures and welcomes are populating the new site, so I'll add a real boating story.
Last Oct, A/C in boat gave up the ghost. It was an 11 year old Marine Air system. Control board died for the 3rd time, so I was done with systems that have proprietary control systems.
Used space heaters through the winter and all was good. Got to May, time to find a new A/C.
Trolling through EBay, I found that many manufacturers will stick a unit or two on Ebay at reduced prices. So I settled for a 16.5K BTU unit from Flagship Marine. Got a good deal on it.
The guys at Flagship are really nice, but it would have helped to know that when you order a unit, they then build it, so there is a 1-2 week lag. I can live with that - but would have liked to know at the time of order.
They ship the unit to Dallas, and the games are on. In one corner: Me. In the other: R&L Carriers.
The unit shipped on Thursday, set to arrive on Tuesday. Tuesday shows up and I get a call "We will deliver tomorrow". OK. Wednesday get a call "We lost your package". Thursday, get a call "We found it, can't deliver until Friday or Monday". I drive 60 miles to the terminal and pick the unit up myself.
Weekend arrives: Install the A/C, and it doesn't work (doesn't cool). I pack it back up and ship it back to Flagship. Again - they are great about it and organize the pickup and everything. The unit ships on July 3rd........
That Friday, Flagship gets the unit, determines the high-pressure valve was leaking and all the NU22 was gone. They fix it and ship it back....on July 12th set to arrive on July 17th...a Tuesday.
Tuesday arrives, get the call "We will deliver tomorrow". OK. Wednesday get a call "We lost your package" (Deva vu time....). Thursday, get a call "Uh, we REALLY lost your package". On Monday the 23rd I've had enough and pretty much blow a gasket (I'm looking for a new one on Ebay now
). Suddenly the package is found back in Tampa Florida. R&L got confused with origin and destination
. They ship the unit back to the Dallas terminal.
On the 25th I call about the delivery. You guessed it: "We lost your package". Multiple phone calls later, a very nice lady with R&L in Atlanta takes the case and tracks down the A/C and I get it Thursday night after her own company hung up on her and called her names repeatedly.
The good news is that the unit is installed and working. I feel I would have had a better chance of getting it on-time if I had it delivered to a Kuna village off of Guatemala..... (next time - I will).
Moral of the story: The people at Flagship Marine are good and I appreciate them. If you have anything shipped that has to go through Dallas - don't use R&L Carriers.
Searching for the next island with a cold beer